Privacy Policy

Extra protection. Longer peace of mind.

Privacy Policy

This Privacy Policy explains how Puro Malaysia collects, uses, discloses, processes, and protects any personal information that you give us or that we collect from you. Should we ask you to provide certain information by which you can identify when you use the services on our platform, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users. Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Puro Malaysia has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy.

If you have any questions, comments, or concerns about any aspect of this privacy policy or how Puro Malaysia handles your information, please email our Official Distributor's Customer Service Team at [support@dasher.my].

Personal Information We Collect

To deliver our services, we will require you to furnish essential personal details. These details are crucial for the provision of our services. Failure to provide your personal information may result in our inability to offer you our products or services.

When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.

In order to provide products or services to you and ensure your convenience, we will collect information, including but not limited to customer name, phone number, address, and payment details.

We may also collect other types of information that are not directly or indirectly linked to an individual and which are aggregated, anonymized, or de-identified.

How Do We Use Your Personal Information?

Below we have provided a condensed overview of our privacy principles, which outline how we manage your personal information. These principles serve as a testament to our dedication to safeguarding your privacy and ensuring that your personal data is treated appropriately and in accordance with your expectations.

We will only ask for or collect the personal data we need to provide and improve the service, products, and experiences our customers expect.
Give you control over the personal data we hold about you to ensure it is accurate and reflects your preferences.
Make sure your personal data is always secure and protected.
We are fair and transparent about how we use the personal data we hold.
Only ever use your personal data for the purpose that you trusted us to use it for.
Will never sell your personal data and only share it as outlined in our privacy policy or when you ask us to.
Respect your choices, and will inform you if there are important changes that affect your personal data or how we use it.
Take responsibility for the personal data that we hold about you.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy . We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Your Rights

You have the right to request access to, request a copy of, or request to update or correct your personal data held by us. You have the right at any time to request that we limit the processing and use of your personal data. (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes).

Contact Us

If you have any comments or questions about this Privacy Policy or any questions relating to Puro Malaysia’s collection, use, or disclosure of your personal information, please contact us at the address below referencing “Privacy Policy”. When we receive privacy or personal information questions about access/download requests, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your current situation.

For more information about privacy practices, if you have questions, or if you have any enquiries, please contact us by email at [support@dasher.my].

Get Coverage

Benefits

To cover all your 'oppsie' moments

On-Site Repair Support

For eligible cases, our technician will assess and carry out repairs on-site, where appropriate. This minimises downtime and avoids unnecessary removal of your unit. If on-site repair is not suitable, we’ll explain the next steps clearly and handle the process directly with you.

1-to-1 Replacement

If a verified manufacturing defect occurs within 30 days after installation, we don’t complicate the process. Eligible cases will receive a 1-to-1 unit replacement, ensuring you’re not left troubleshooting a brand-new product or waiting through prolonged assessments.

Local Support

All PuroCare+ enquiries are managed by our anak Malaysia support team. There are no dealers involved, no handovers between third parties, and no repeating your case to multiple contacts. You speak to us, and we stay with you until all issues resolved.

Uninterrupted Clean Water

With extended warranty coverage in place, you can rely on continued access to clean, safe drinking water. Less stress over breakdowns means more uninterrupted access to safe drinking water.

Frequently asked questions

All Puro water filters come with two years of coverage through the limited warranty. PuroCare+ Extended Warranty extend that manufacturing coverage and covered you when messy moments happen.

When you protect your Puro water filter with PuroCare+, you will get covered for manufacturing defects on the device only. The warranty shall not include the coverage for replacement filter.

Please do not hesitate to contact Puro (via Whatsapp, email or social media). We take each case seriously, and make sure you get the right solution.

We understand the frustration of not having clean water to drink. And with that, we strive to provide you solutions within 3-5 working days.

You can get PuroCare+ Extended Warranty when buying a new product with Puro (via official website, Shopee or Lazada). If you fail to make up your mind when bringing your Puro home, you can have the second chance — within 30 days after a new Puro purchase, you are still eligible to get PuroCore+ for extra peace of mind.